Mental health professionals in Singapore are raising alarms over the growing trend of untrained individuals offering counselling services on digital platforms. Experts warn this phenomenon poses serious risks, including potential misdiagnosis, harmful advice, and violations of client confidentiality.
"There's a dangerous misconception that being a 'good listener' qualifies someone to provide professional counselling," explains James Chong, Clinical Director at The Lion Mind, a local non-profit mental health organization.
The issue came to light after numerous listings for unaccredited mental health services were discovered on popular online marketplace Carousell. These ranged from free sessions to paid consultations costing up to $70 per session.
Andrea Chan, Deputy Director of Touch Counselling & Psychological Services, emphasizes that proper training is essential for safe and effective therapy. "Without proper qualifications and foundational knowledge, these well-meaning individuals may actually cause harm through misinterpretation of symptoms or inappropriate advice," she cautions.
The Personal Motivations Behind Online Counselling
A quick search reveals diverse profiles offering these services - from self-described "ordinary teenagers" to former psychology students who never completed their degrees. Many cite personal struggles as their inspiration for helping others.
One teenage "counsellor" who claims experience with hundreds of clients shares: "After enduring bullying throughout school and family conflicts myself, I want to make a meaningful difference in people's lives." Others describe themselves as naturally empathetic individuals seeking to create safe spaces for emotional expression.
The Risks vs Accessibility Debate
The phenomenon has divided public opinion. Some applaud these affordable alternatives when professional help remains costly or involves long waiting lists at public institutions. One netizen commented: "Traditional counsellors cost an arm and a leg while public options make you wait forever when you need help now."
Others express concerns about potential exploitation by scammers targeting vulnerable individuals during moments of crisis. There are also worries about the lack of accountability when sessions go wrong without professional oversight.
Calls for Regulation and Professional Standards
The Singapore Association for Counselling (SAC) stresses that proper counselling requires far more than good intentions or personal experience. A spokesperson warns: "Without formal training there's real risk the helper's personal agenda may overshadow the client's actual needs."
SAC maintains strict accreditation standards requiring:
A minimum 100 practicum hours plus clinical supervision
600 postgraduate clinical hours with 60 supervision hours
Completion of recognized training programs
SINGAPORE HELPLINES FOR PROFESSIONAL SUPPORT:
Crisis Support: Samaritans (1800-221-4444)
Counselling Services: IMH Helpline (6389-2222)
Tween/Teen Support:Tinkle Friend (www.tinklefriend.sg)
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